Legal | Vaughan's Hair and B

At Vaughans Hair and Beauty, we take your privacy seriously. The information we collect is used exclusively to provide our services and to ensure the best possible experience for our clients. We do not share or sell your personal information for any purposes other than those outlined below.

You may request a copy of the information we have recorded about you at any time. Additionally, you can ask for the removal of all identifiable information related to you. As part of our commitment to data protection, we will automatically delete identifiable information if you have not used our services for five years.

For transparency, here are the services we provide and how we use the information we collect:

HAIR AND BEAUTY SERVICES

We collect the minimum amount of personally identifiable information necessary to operate our business efficiently. This includes details you provide directly, such as your name, contact information, and preferences. We do not obtain personal data about you from external sources.

We maintain service notes to ensure we meet and exceed your expectations. For example, we may store details such as your preferred hairstyle, colour formula codes, drink preferences, and favourite stylists. By availing our services, you consent to the storage of this information.

For certain services, we may need to collect medical information relevant to the treatments provided, such as allergies, pregnancy status, or injuries that could affect your experience. This data is only stored with your explicit consent.

APPOINTMENT CONFIRMATIONS AND REMINDERS

We may contact you via phone, email, or SMS to confirm your bookings and remind you of upcoming appointments. By booking an appointment, you consent to this communication. However, you can opt out of these messages at any time.

APPOINTMENT RATINGS AND REVIEWS

After your visit, we may send you an email or SMS requesting feedback on your experience. Your agreement to receive our services implies consent to participate in this activity, but you can opt out of feedback requests whenever you wish.

MARKETING COMMUNICATIONS

We will only send marketing communications (via phone, email, SMS, or post) with your explicit consent. Our marketing campaigns are automated and personalised based on your previous interactions with us. For example, we may send promotions for your birthday, reminders if you haven't visited in a while, or special offers for occasions such as Valentine's Day and Christmas. You can opt out of marketing communications at any time.